Privacy Policy
Effective date: January 1, 2026
At TrueCheck, we take your privacy seriously. This Privacy Policy describes how TrueCheck Inc. ("TrueCheck," "we," "us," or "our") collects, uses, and shares information when you use our website, API, and related services (collectively, the "Services").
Information We Collect
We collect information you provide directly when you create an account, including your name, email address, company name, and billing information. When you use our API, we process phone numbers and verification codes on behalf of your end users. We also collect usage data such as API call volumes, response times, IP addresses, browser type, and device identifiers through server logs and analytics tools.
How We Use Information
We use the information we collect to provide, maintain, and improve our SMS verification services; to process transactions and send related billing information; to respond to your requests and support inquiries; to monitor and analyze usage trends to enhance the reliability and performance of our API; to detect, prevent, and address fraud, abuse, and technical issues; and to comply with legal obligations and enforce our terms of service.
Data Sharing
We do not sell your personal information. We share data only with trusted third-party service providers who assist in operating our platform, including cloud infrastructure providers, payment processors, and analytics services. We may also disclose information when required by law, to protect our rights, or in connection with a merger, acquisition, or sale of assets. All third-party providers are contractually bound to handle data in accordance with this policy.
Data Retention
Verification data, including phone numbers and OTP codes, is automatically purged within 24 hours of delivery. Account information is retained for as long as your account is active or as needed to provide services. Billing records are retained as required by applicable tax and financial regulations. You may request deletion of your account data at any time by contacting us.
Security
We implement industry-standard security measures to protect your data, including TLS 1.3 encryption in transit, AES-256 encryption at rest, regular penetration testing, and SOC 2 Type II audited controls. Access to personal data is restricted to authorized personnel on a need-to-know basis. We maintain comprehensive logging and monitoring to detect and respond to security incidents promptly.
Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal data. Under the GDPR, European residents have the right to access, rectify, erase, restrict processing, data portability, and object to processing of their personal data. Under the CCPA, California residents have the right to know what personal information is collected, to request deletion, to opt out of the sale of personal information, and to non-discrimination for exercising these rights. To exercise any of these rights, please contact us at privacy@truecheck.co.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete such information promptly. If you believe a child has provided us with personal data, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the effective date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
Contact
If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@truecheck.co or write to us at TrueCheck Inc., 548 Market St, Suite 35435, San Francisco, CA 94104, United States.